Job Responsibilities:

✦   Design and implement Salesforce Omni-Channel routing configurations.

✦   Configure queues, routing configurations, presence configurations, and statuses.

✦   Build and customize Service Cloud solutions for case management.

✦   Develop using Apex, Lightning Components (LWC/Aura), and Visualforce.

✦   Integrate Omni-Channel with CTI or external systems.

✦   Optimize agent workload balancing and real-time routing logic.

✦   Work closely with business teams to understand support workflows.

✦   Troubleshoot and enhance existing Salesforce implementations.

​

Job Requirements:

✦   Strong experience in Salesforce Service Cloud.

✦   Hands-on expertise in Omni-Channel setup and configuration, queues, skills-based routing, presence, and capacity models.

✦   Development experience in Apex and Lightning Web Components (LWC)/Aura.

✦   Experience with Salesforce APIs (REST/SOAP).

✦   Good understanding of case lifecycle and support processes.

✦   Experience in CTI integrations such as Genesys or Amazon Connect is preferred.

​

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-salesforce-omni-channel-developer-dotsolved-systems-inc-chennai-5-to-10-years-160426502543?src=jobsearchDesk&sid=17763887343089894_1&xp=12&px=2