Job Responsibilities:

✦   Own and manage the product backlog for patient services and HUB capabilities, ensuring alignment with business goals and regulatory requirements.

✦   Drive AI-enabled use cases, including automation, workflow optimization, predictive insights, and operational efficiency improvements.

✦   Partner closely with HUB operations, patient services teams, IT, vendors, and external partners.

✦   Translate business needs into clear, actionable user stories and acceptance criteria.

✦   Lead grooming sessions, sprint planning, demos, and retrospectives.

✦   Act as the voice of the customer and business, prioritizing work based on value, risk, and impact.

✦   Support Salesforce-based solutions, including case management, enrollment, copay, prior authorization, and patient support workflows.

✦   Collaborate with data, AI, and engineering teams to ensure AI solutions are explainable, scalable, and compliant.

✦   Ensure solutions align with pharma compliance standards (HIPAA, GxP, data privacy).

✦   Communicate roadmap, progress, risks, and outcomes clearly to leadership and stakeholders.

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Job Requirements:

✦   5+ years of Product Owner or Product Management experience, preferably in pharma patient services or HUB operations.

✦   Strong experience with Salesforce, ideally Salesforce Health Cloud.

✦   Demonstrated experience working with or delivering AI-driven or automation solutions (e.g., workflow automation, intelligent routing, analytics, OCR, NLP).

✦   Deep understanding of HUB models, including enrollment, benefits verification, copay, prior auth, and patient support.

✦   Exceptional communication and stakeholder management skills—able to tailor messaging to technical and non-technical audiences.

✦   Proven ability to prioritize, make decisions, and lead cross-functional teams.

✦   Comfortable working in Agile/Scrum environments.

✦   Experience with patient access platforms, CRM integrations, or third-party HUB vendors.

✦   Familiarity with data analytics tools and AI platforms used in healthcare/pharma.

✦   Experience supporting enterprise-scale transformations or platform modernization initiatives.

✦   CSPO, SAFe PO/PM, or similar certification.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4402950988&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R&start=975