Job Responsibilities:

✦   Develop detailed test plans and test cases for CRM modules such as Lead Management, Opportunity Management, Account & Contact Management, and Case/Service Management.

✦   Execute system, integration, and regression testing for CRM workflows to ensure functional and data consistency.

✦   Validate customizations, configurations, and business rules within CRM applications.

✦   Perform data validation using SQL queries, reports, or analytics dashboards.

✦   Collaborate with functional and technical teams to understand business rules, requirements, and expected outcomes.

✦   Support testing activities for connected systems like ERP (e.g., SAP, Oracle, Microsoft Dynamics) and eCommerce platforms (e.g., Shopify, Magento).

✦   Verify end-to-end data synchronization across CRM → ERP → eCommerce to ensure accurate customer and transaction data flow.

✦   Test scenarios involving quotes, orders, invoices, and support cases across systems.

✦   Work closely with integration and development teams to troubleshoot and validate cross-application issues.

✦   Design and maintain automation frameworks for regression, smoke, and end-to-end testing.

✦   Build and enhance automation scripts using Selenium, Playwright, RestAssured, or Postman.

✦   Integrate automation suites within CI/CD pipelines for continuous validation and reporting.

✦   Use scripting or platform-native tools (e.g., Apex test classes, JavaScript, Python) to automate repetitive validation processes.

✦   Validate data flow and synchronization across enterprise systems connected via integration platforms such as MuleSoft, Boomi, Celigo, or similar iPaaS tools.

✦   Debug API payloads, mapping errors, and transformation rules to ensure end-to-end process accuracy.

✦   Maintain test data repositories and reusability for multiple testing cycles.

✦   Collaborate with integration teams to resolve synchronization and data mapping issues.

✦   Create and maintain detailed documentation for test plans, test results, and test case repositories.

✦   Ensure QA deliverables meet compliance standards (e.g., GDPR, SOC2).

✦   Participate in Agile ceremonies including sprint planning, refinement, and daily standups.

✦   Support continuous improvement initiatives by contributing to QA process optimization.

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Job Requirements:

✦   3-6 years of experience in Software Quality Assurance with a mix of manual and automation testing.

✦   Hands-on experience with CRM platforms such as Salesforce, Microsoft Dynamics CRM, SAP CRM, or similar.

✦   Understanding of ERP (e.g., SAP, Oracle, Microsoft Dynamics) and eCommerce workflows.

✦   Experience with test automation frameworks and tools: Selenium / Playwright / RestAssured / Postman.

✦   Familiarity with API testing, integration testing, and CI/CD environments.

✦   Strong analytical, debugging, and documentation skills.

✦   Excellent communication and cross-functional collaboration abilities.

✦   Exposure to iPaaS platforms such as MuleSoft, Boomi, Celigo, or similar.

✦   Certifications such as ISTQB Certified Tester — Foundation Level, Salesforce Administrator, or equivalent CRM certification.

✦   Experience working in Agile/Scrum delivery environments.

✦   Experience with data integration or ETL testing.

✦   Analytical mindset and strong problem-solving capability.

✦   Ability to learn and adapt quickly to new technologies and platforms.

✦   Excellent teamwork and communication skills.

✦   Proactive and detail-oriented, with a strong focus on quality.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4401584639&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=375