Job Responsibilities:

✦   Develop, execute, and maintain detailed test plans, test cases, and test scripts for Salesforce Service Cloud features (Case Management, Omnichannel, Knowledge, Live Agent, CTI, Communities).

✦   Perform various types of testing, including functional, regression, integration, user acceptance testing (UAT) support, and performance testing.

✦   Identify, document, and track software defects and inconsistencies using appropriate tools (e.g., Jira, Azure DevOps).

✦   Collaborate with Business Analysts to understand requirements and ensure test coverage for all user stories.

✦   Work closely with developers to reproduce, troubleshoot, and resolve issues.

✦   Contribute to the automation of test cases using Salesforce-specific automation tools (e.g. Copado Robotic Testing).

✦   Participate in Agile ceremonies (scrum meetings, sprint planning, retrospectives).

✦   Review technical designs and suggest improvements for testability.

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Job Requirements:

✦   Bachelor’s degree in Computer Science, Information Technology, or a related field.

✦   5-7 years of experience in testing Salesforce applications, particularly Service Cloud.

✦   Strong understanding of Salesforce platform functionalities, data model, and customization capabilities.

✦   Experience with test management tools and defect tracking tools (e.g., Jira).

✦   Experience with API testing (Postman, SoapUI) for integrated systems.

✦   Excellent analytical, problem-solving, and communication skills.

✦   Ability to work independently and as part of a cross-functional team in an Agile environment.

✦   Salesforce Certified Administrator.

✦   ISTQB Certified Tester (Foundation Level or higher).

✦   Certification in test automation tools.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4406472089&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=150