Job Responsibilities:

✦   Design and configure Salesforce Service Cloud Voice and Amazon Connect including contact flows, queues, and routing profiles.

✦   Develop server-side logic using Apex or Node.js and integrate RESTful APIs.

✦   Build custom Lightning Web Components (LWC) for Service Console.

✦   Create IVR systems and implement Lambda-based integrations and Lex bots.

✦   Develop and manage Amazon Connect instances, contact flows, and routing profiles.

✦   Integrate AWS services such as Lambda, API Gateway, S3, and Kinesis.

✦   Configure Salesforce Service Cloud features like Omni-Channel, Knowledge, and Service Console.

✦   Provide production support, incident response, and root cause analysis.

✦   Collaborate with teams to ensure performance and compliance.

✦   Perform debugging and testing for reliability.

✦   Enable and configure Workforce Management features.

​

Job Requirements:

✦   Strong experience in Salesforce Service Cloud Voice implementation.

✦   Expertise in Amazon Connect and AWS Contact Center architecture.

✦   Experience with telephony systems such as Genesys and Avaya.

✦   Strong knowledge of AWS services including Lambda, API Gateway, S3, and Kinesis.

✦   Experience with Apex or Node.js development.

✦   Proficiency in Lightning Web Components (LWC).

✦   Understanding of IVR systems and chatbot integration using Amazon Lex and Polly.

✦   Experience in production support and incident management.

✦   Knowledge of cloud security, IAM, and compliance standards.

✦   Strong troubleshooting and analytical skills.

✦   Bachelor’s degree in Computer Science or related field.

​

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-salesforce-scv-engineer-careernet-hyderabad-5-to-8-years-150426014991?src=jobsearchDesk&sid=17763018286003407_3&xp=11&px=4