Job Responsibilities:

✦   Design and configure Salesforce Service Cloud Voice and Amazon Connect including contact flows, queues, and routing profiles.

✦   Develop server-side logic using Apex or Node.js and integrate REST APIs for telephony data.

✦   Build custom Lightning Web Components (LWC) for Service Console enhancements.

✦   Develop IVR systems and Lambda-based integrations using Python/Node.js.

✦   Implement Amazon Lex bots and Polly text-to-speech solutions.

✦   Manage routing, queuing, and security policies for contact centers.

✦   Configure Salesforce Service Cloud features including Omni-Channel, Knowledge, and Service Console.

✦   Integrate Service Cloud Voice with AWS services such as Lambda, API Gateway, S3, and Kinesis.

✦   Enable transcription, sentiment analysis, and call recording capabilities.

✦   Provide production support, incident response, and root cause analysis.

✦   Collaborate with security and network teams ensuring compliance and performance.

✦   Perform testing, debugging, and optimization of voice-enabled features.

✦   Configure workforce management features including forecasting, scheduling, and capacity planning.

✦   Ensure compliance with healthcare data regulations (HIPAA, GDPR, PHI, PII).

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Job Requirements:

✦   Minimum 5 years of software development experience.

✦   Strong experience in Apex, Triggers, and Lightning Web Components (LWC).

✦   Experience with Salesforce Service Cloud Voice and Amazon Connect.

✦   Strong understanding of Service Cloud, CTI, IVR, and Omni-Channel.

✦   Hands-on experience with AWS services including Lambda, API Gateway, Kinesis, S3, Lex, and Polly.

✦   Experience in REST/SOAP APIs and integration development.

✦   Knowledge of CI/CD tools and DevOps practices.

✦   Salesforce Platform Developer I certification required.

✦   Salesforce Service Cloud Consultant certification required.

✦   Strong communication and teamwork skills.

✦   Ability to work in fast-paced environments.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4403029511&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=50

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Additional Details:

✦   Healthcare compliance required including HIPAA, GDPR, PHI, and PII data protection.

✦   On-call production support may be required.

✦   Work involves integration of Salesforce with AWS contact center solutions.

✦   Focus on patient data security and regulatory compliance.

✦   International collaboration across teams and vendors.