Job Responsibilities:

✦   Develop and customize solutions in Service Cloud using LWC, Apex, and Triggers.

✦   Implement and enhance Agentforce (AI-driven agent productivity tools, automation, bots).

✦   Configure and optimize:

✦   Case Management

✦   Omni-Channel

✦   Service Console

✦   Automate business processes using Flows and AI capabilities.

✦   Improve system performance and reduce technical debt.

✦   Collaborate with stakeholders to enhance agent experience and customer service efficiency.

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Job Requirements:

✦   Strong experience in Salesforce Service Cloud.

✦   Hands-on expertise in LWC, Apex, and Triggers.

✦   Experience with Agentforce / AI-powered Salesforce features / Einstein.

✦   5+ years of Salesforce development experience.

✦   Experience with Einstein Bots / AI automation.

✦   CTI integrations.

✦   Service Cloud Voice.

✦   Knowledge of source control & code review practices.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-salesforce-service-cloud-and-agent-force-tata-consultancy-services-kolkata-hyderabad-bengaluru-6-to-11-years-040626023452?src=jobsearchDesk&sid=17806203186186521_2&xp=13&px=3