Job Responsibilities:

✦   Analyze and troubleshoot complex Salesforce Service Cloud issues escalated from Tier 1 and Tier 2 support teams.

✦   Manage Tier 3 incident lifecycle including ticket triage, research, analysis, root cause identification, and defect/bug creation.

✦   Coordinate with Tier 2 teams and external vendors for issue resolution.

✦   Support production simulation, stabilization, and operational readiness activities.

✦   Analyze Salesforce logs, integrations, automation flows, and platform behavior to isolate failures.

✦   Review Apex code and configurations to identify issue sources.

✦   Identify issues related to Apex logic, LWC/UI behavior, Flows, integrations, security, and data inconsistencies.

✦   Document defects and operational findings for engineering teams.

✦   Support communication for releases, workarounds, downtime, and incident updates.

✦   Participate in incident trend analysis and recommend improvements.

✦   Support large-scale Salesforce Service Cloud environments with multiple integrations.

​

Job Requirements:

✦   5+ years of Salesforce experience required.

✦   Strong experience in enterprise Salesforce implementations.

✦   Experience in production support, hypercare, or stabilization environments.

✦   Experience handling Sev1/Sev2 incidents.

✦   Strong Salesforce Service Cloud knowledge including Case Management, Omni-Channel, Queues, Email-to-Case, Knowledge Management, and Service Console.

✦   Strong Apex development and troubleshooting skills.

✦   Understanding of SOQL/SOSL, governor limits, bulkification, and async processing.

✦   Ability to debug triggers, batch Apex, queueable Apex, and platform events.

✦   Strong understanding of Flows, validation rules, and automation conflicts.

✦   Experience with LWC debugging and UI troubleshooting.

✦   Experience with REST/SOAP API troubleshooting and Postman.

✦   Knowledge of integrations, named credentials, and middleware tools.

✦   Ability to analyze logs and resolve complex technical issues.

​

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4420989552&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R&start=25

​

Additional Details:

✦   Long-term contract role in hybrid model.

✦   Focus on production simulation, stabilization, and Tier 3 support.

✦   Requires strong troubleshooting and incident management skills.

✦   Exposure to MuleSoft, Copado, Snowflake, and other enterprise tools preferred.

✦   Work involves high-severity incident handling and cross-vendor coordination.