Job Responsibilities:

✦   Analyze and troubleshoot complex Salesforce Service Cloud issues escalated from Tier 1 and Tier 2 support teams.

✦   Manage Tier 3 incident lifecycle activities including ticket triage, research and analysis, root cause identification, and defect/bug ticket creation.

✦   Coordinate with Tier 2 support teams and external vendors for issue resolution activities.

✦   Support production simulation activities, workshops, office hours, and user onboarding support sessions.

✦   Analyze Salesforce logs, integrations, automation flows, and platform behavior to isolate failures.

✦   Review existing Salesforce codebase and configurations to identify probable issue sources.

✦   Identify whether issues are related to Apex logic, LWC/UI behavior, Flows/process automation, Integration/API failures, Security/FLS/sharing, Deployment/configuration inconsistencies, or Data/state inconsistencies.

✦   Draft and document detailed defect reports and operational findings for engineering teams.

✦   Support communication activities related to release notes, workarounds, planned downtime, production support notifications, and escalation communications.

✦   Participate in incident trend analysis and provide recommendations on recurring issues and platform stability concerns.

✦   Support operational readiness and production stabilization initiatives.

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Job Requirements:

✦   Need 12+ Years Mandatory with Service Cloud Experience.

✦   5+ years of Salesforce experience.

✦   Strong experience in enterprise Salesforce implementations.

✦   Experience in production support, hypercare, stabilization, or managed services environments.

✦   Experience handling Sev1/Sev2 enterprise incidents preferred.

✦   Experience supporting large and complex Salesforce orgs with multiple integrations and automation layers.

✦   Experience taking over or supporting implementations built by other vendors highly preferred.

✦   Experience participating in production simulation, operational readiness, or go-live support activities preferred.

✦   Strong hands-on experience in Salesforce Service Cloud.

✦   Experience with Case Management, Omni-Channel, Queues and Assignment Rules, Email-to-Case, Knowledge Management, Approval Processes, Experience Cloud, and Service Console.

✦   Strong Apex development and troubleshooting skills.

✦   Strong understanding of Bulkification, Exception handling, Test coverage best practices, SOQL/SOSL optimization, Governor limits, and Transaction boundaries.

✦   Experience analyzing Triggers, Batch Apex, Queueable Apex, Future Methods, Platform Events, and Async processing patterns.

✦   Strong understanding of Record-triggered Flows, Validation Rules, Permission Sets, Profiles, Sharing & Visibility, and FLS and CRUD controls.

✦   Strong understanding of LWC architecture and troubleshooting.

✦   Experience troubleshooting REST/SOAP integrations.

✦   Hands-on experience using Postman.

✦   Understanding of Named Credentials, Authentication and authorization failures, API payload analysis, Middleware/integration debugging, and Async integration patterns.

✦   Experience troubleshooting and analyzing integration logs across Salesforce and external systems.

✦   Desired skills: MuleSoft, SmartyStreets, Copado, Snowflake.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4425604472&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R&start=25

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Additional Details:

✦   Duration: Long term Contract.