Job Responsibilities:

✦   Analyze and troubleshoot complex Salesforce Service Cloud issues escalated from Tier 1 and Tier 2 support teams.

✦   Manage Tier 3 incident lifecycle including ticket triage, research, analysis, root cause identification, and defect/bug ticket creation.

✦   Coordinate with Tier 2 support teams and external vendors for issue resolution.

✦   Support production simulation activities, workshops, office hours, and user onboarding support sessions.

✦   Analyze Salesforce logs, integrations, automation flows, and platform behavior to isolate failures.

✦   Review Salesforce codebase and configurations to identify issue sources.

✦   Identify issues related to Apex logic, LWC/UI behavior, Flows, integrations, security, and data inconsistencies.

✦   Draft detailed defect reports and operational findings.

✦   Support communication for release notes, workarounds, downtime, and escalation updates.

✦   Participate in incident trend analysis and production stabilization initiatives.

​

Job Requirements:

✦   5+ years of Salesforce experience.

✦   Strong experience in enterprise Salesforce implementations and Service Cloud.

✦   Experience in production support, hypercare, stabilization, or managed services environments.

✦   Experience handling Sev1/Sev2 enterprise incidents.

✦   Strong Apex development and troubleshooting skills.

✦   Experience with SOQL, SOSL, governor limits, bulkification, and async processing.

✦   Ability to analyze triggers, batch Apex, queueable, future methods, and platform events.

✦   Strong debug log analysis skills.

✦   Strong understanding of Flows, validation rules, permission sets, profiles, and sharing.

✦   Experience in LWC troubleshooting including wired vs imperative calls and UI issues.

✦   Experience with integrations (REST/SOAP), Postman, Named Credentials, and API troubleshooting.

✦   Ability to analyze integration logs and system failures.

✦   Familiarity with enterprise tools like MuleSoft, Copado, Snowflake, SmartyStreets.

​

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4420996262&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R&start=25