Job Responsibilities:

✦   Design and implement Salesforce Service Cloud solutions to support customer service operations.

✦   Configure and customize Case Management, Omni-Channel, Service Console, Knowledge Base.

✦   Develop Apex classes, triggers, Lightning Web Components (LWC), and Flows.

✦   Implement automation using Workflow Rules, Process Builder, and Flow Builder.

✦   Integrate Salesforce with external systems using REST/SOAP APIs.

✦   Work closely with business stakeholders to gather and analyze requirements.

✦   Perform data migration, data cleansing, and ensure data integrity.

✦   Troubleshoot issues, optimize performance, and ensure system scalability.

✦   Participate in Agile ceremonies and contribute to continuous improvement.

Job Requirements:

✦   Strong hands-on experience in Salesforce Service Cloud.

✦   Expertise in Apex, SOQL, SOSL, LWC, Aura Components.

✦   Experience in Omni-Channel, CTI Integration, Live Chat, Knowledge Management.

✦   Good understanding of Service Cloud architecture and best practices.

✦   Experience in API integrations and middleware tools.

✦   Strong problem-solving and debugging skills.

✦   Experience working in Agile/Scrum environments.

✦   Salesforce Certifications such as Service Cloud Consultant, Platform Developer I/II.

✦   Experience with Einstein Bots / AI capabilities.

✦   Exposure to DevOps tools (CI/CD, Git).

✦   Knowledge of Salesforce Field Service (optional).

✦   Excellent communication and stakeholder management.

✦   Strong analytical and problem-solving mindset.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-salesforce-service-cloud-professional-enterprise-minds-inc-bengaluru-5-to-8-years-060426500341?src=jobsearchDesk&sid=17755471344631118_1&xp=13&px=4