Job Responsibilities:

✦   Partner with strategic and high-priority customers, assessing their Service Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability and feature adoption.

✦   Serve as a trusted Service Cloud SME within the broader Success Architect organization, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership and product best practices.

✦   Help the team stay at the forefront of Service Cloud innovations, ensuring they are equipped with the latest product developments, best practices and emerging trends.

✦   Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions.

✦   Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.

✦   Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of Service Cloud customers.

✦   Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth.

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Job Requirements:

✦   8+ years of experience in software, system or enterprise architecture.

✦   Expertise in Salesforce products, platform capabilities, technical governance and best practices.

✦   Experience with large-scale, complex implementations, including SaaS, PaaS multi-tenancy, and multi-tiered infrastructure.

✦   Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics and security best practices.

✦   Ability to assess business objectives, propose solution options and drive stakeholder alignment.

✦   Strong written and verbal communication skills.

✦   Skilled in creating clear, visually compelling design documents for diverse stakeholders.

✦   Proven ability to lead discussions, influence decision-making and advocate for best practices.

✦   High proficiency in English.

✦   Ability to identify design inefficiencies, recommend optimizations and drive customer transformation.

✦   Expertise in Service Cloud.

✦   Proficient in designing and managing data models, relationships, validation rules and data governance best practices.

✦   Experience with data import/export strategies, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs, middleware and third-party connectors.

✦   Expertise in role hierarchy, sharing rules, profiles, permission sets and security configurations.

✦   Hands-on experience with APEX programming, Visualforce and Lightning Web Components (LWC).

✦   Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware and event-driven architectures.

✦   Required Certifications: Salesforce Admin, Salesforce Advanced Admin, Service Cloud Consultant.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-salesforce-success-architect-salesforce-exp-is-mandatory-amer-shifts-informatica-hyderabad-bengaluru-8-to-13-years-090626503688?src=jobsearchDesk&sid=17810601476922313_3&xp=16&px=4

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Additional Details:

✦   Flexible to work in AMER hours (AMER EST/AMER PST).