Job Responsibilities:

✦   Lead RACT Support and technical team to complete RACT 2.1 release deliverables including user and functional requirements, architecture review, design and integration specifications, and technical documentation.

✦   Collaborate with technical PMs and developers during sprint cycles until code freeze.

✦   Manage Azure backlogs and provide technical guidance during testing and UAT cycles.

✦   Lead post-release hypercare by monitoring integration error logs.

✦   Handle emergency changes, deviations, and CAPA with root cause analysis and impact assessment.

✦   Work with Development, IT, and Boomi teams to apply code fixes.

✦   Conduct post-release system demos and user training.

✦   Review and update system documentation and release timelines.

✦   Serve as SME for workflows, reports, and integrations.

✦   Attend weekly system meetings and provide status updates.

✦   Ensure operational excellence using Salesforce best practices and continuous improvement.

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Job Requirements:

✦   3+ years of experience in people management or team supervision in software development.

✦   5+ years of technical support experience in Salesforce, SaaS architecture, CRM workflow configurations, SQL, and data integration.

✦   Experience in biotech/pharma/CRO domain is preferred.

✦   Proficiency in Salesforce Data Loader, workflow configuration, object permission setup, and MS Office.

✦   Experience with Copado DevOps platform for deployment and release management.

✦   Strong documentation skills for functional, technical, and integration specifications.

✦   Strong analytical and problem-solving skills.

✦   Experience in Salesforce support, L2/L3 support, and integration troubleshooting.

✦   Knowledge of REST/SOAP APIs and DevOps processes.

✦   Ability to work in Azure backlog and Agile sprint environments.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-salesforce-support-analyst-streetmark-info-solutions-hyderabad-bengaluru-6-to-11-years-200426022060?src=jobpromo-showcase

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Additional Details:

✦   Permanent role with UK shift timing (1:00 PM to 10:00 PM).

✦   Focus on Salesforce Copado DevOps and L3 support.

✦   Includes responsibility for healthcare/life sciences domain systems (RACT 2.1).

✦   Involves CAPA handling, hypercare support, and production issue resolution.

✦   Communication via email provided in job description.