Job Responsibilities:

✦   Provide L2/L3 support for Salesforce applications including Sales Cloud and Service Cloud.

✦   Troubleshoot and resolve user issues, system errors, and data-related problems.

✦   Manage incident, problem, and change requests as per SLA.

✦   Perform user management, access control, and profile/role configurations.

✦   Monitor system performance and ensure platform stability and availability.

✦   Work on data uploads, data cleanup, and data validation.

✦   Collaborate with developers and stakeholders for enhancements and bug fixes.

✦   Maintain proper documentation, reports, and dashboards.

✦   Ensure adherence to support processes and best practices.

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Job Requirements:

✦   5–9 years of experience in Salesforce support/operations.

✦   Hands-on experience with Salesforce Admin (Sales Cloud / Service Cloud).

✦   Strong understanding of Salesforce architecture and data model.

✦   Experience with ticketing tools such as Jira and ServiceNow.

✦   Knowledge of SOQL, workflows, process builder, and flows.

✦   Understanding of integration concepts and APIs.

✦   Strong problem-solving and communication skills.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-salesforce-support-analyst-night-shift-skyleaf-consultants-noida-5-to-9-years-050526010249?src=jobsearchDesk&sid=17780292822051558_5&xp=1&px=6

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Additional Details:

✦   Night shift role.

✦   L2/L3 Salesforce production support responsibilities.

✦   Focus on incident management and system stability.