Job Responsibilities:

✦   Own and manage incoming Salesforce Service Cases related to incidents, service requests, and enhancements.

✦   Ensure timely triage, prioritization, resolution, and communication with business users in accordance with SLAs and support standards.

✦   Handle daily Salesforce Admin requests including user management, profiles, permission sets, roles, queues, validation rules, flows, page layouts, and reports.

✦   Provide configuration-level fixes and enhancements while ensuring alignment with platform governance and security standards.

✦   Assist in debugging, unit test failures, deployment issues, and post-release defects across lower and higher environments.

✦   Support CI/CD pipelines, sandbox environments, and release activities including validation, smoke testing, and deployment verification.

✦   Collaborate with DevOps teams to investigate and resolve build failures, deployment errors, and environment synchronization issues.

✦   Create and maintain support documentation, standard operating procedures (SOPs), and user-facing knowledge articles.

✦   Identify recurring issues and recommend process and automation improvements to reduce support volume and improve platform stability.

Job Requirements:

✦   Holds a BS/BTech degree (or higher).

✦   2+ years of experience supporting enterprise Salesforce platforms.

✦   Experience with Salesforce Administration, including security, automation, and configuration.

✦   Proven experience managing Service Cases, incidents, defect triage, and user support in an enterprise environment.

✦   Experience working in Healthcare, Financial Services, or other regulated industries.

✦   Exposure to DevOps tools, source control, and automated testing frameworks.

✦   Strong customer service mindset with excellent communication and stakeholder management skills.

✦   Practical Salesforce development experience with Lightning Web Components (LWC).

✦   Experience in CI/CD pipelines, sandbox strategies, and release management processes.

✦   Troubleshooting skills across configuration, code, integrations, and data layers.

✦   Strong communication skills, both written and verbal, with the ability to explain technical issues to business users.

✦   Proven ability to work collaboratively with Developers, Architects, Product Owners, and DevOps teams.

✦   Strong documentation, organization, and time-management skills.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4370105805&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R&start=75

Additional Details:

✦   Flexible work schedules and the ability to work remotely are available for many roles.

✦   Compensation & Benefits: Health, dental and vision insurance paid up to 80%.

✦   Compensation & Benefits: Robust time-off plan (21 days of PTO in your first year).

✦   Compensation & Benefits: Two paid volunteer days and 11 paid holidays.

✦   Compensation & Benefits: 12 weeks paid parental leave for all new parents.

✦   Compensation & Benefits: Six weeks paid sabbatical after six years of service.

✦   Compensation & Benefits: Educational Assistant Program and Clinical Employee Reimbursement Program.

✦   Compensation & Benefits: 401(k) with up to 4% match.

✦   Compensation & Benefits: Stock options.

✦   Additional Details: AI tools may be used to help organize and evaluate application materials.