Job Responsibilities:

✦   Provide advanced production support and BAU operations in Salesforce environments.

✦   Perform bug fixes, enhancements, and compliance-related changes.

✦   Design and develop solutions using Apex, LWC, and Salesforce configurations.

✦   Work on Salesforce integrations (REST/SOAP APIs, middleware, API Gateway).

✦   Lead L1.5 and L2 teams, handle escalations, and ensure timely resolution.

✦   Manage release cycles, deployments, and environment coordination.

✦   Collaborate with integration teams, vendors, and stakeholders.

✦   Handle incident management and issue resolution within SLA timelines.

✦   Perform root cause analysis and bug fixing.

✦   Monitor and track SLAs, incidents, and system performance.

✦   Maintain documentation and coordinate with L3 for complex issues.

✦   Provide first-level technical support and BAU operations.

✦   Handle incident logging, tracking, and resolution using tools like JIRA.

✦   Support basic Salesforce configurations and issue triaging.

✦   Escalate issues to L2/L3 when required.

Job Requirements:

✦   4–10 years of experience in Salesforce.

✦   Experience in Insurance domain including customer onboarding, underwriting, and claims processing (preferred).

✦   Experience with Salesforce Financial Services Cloud or other Industry Clouds.

✦   Strong knowledge of Apex, LWC, and Salesforce configurations.

✦   Experience with REST/SOAP APIs, middleware, and integrations.

✦   Experience in incident management, SLA tracking, and Agile environments.

✦   Familiarity with tools like JIRA.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4397793041&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=600