Job Responsibilities:

✦   Respond to customer requests that have been escalated from Tier 2 support analysts.

✦   Answer technical questions, solve technical problems and suggest appropriate workarounds related to supported applications.

✦   Assist third-party developers in troubleshooting their integration with Salesforce APIs, Apex, Visualforce and implementation of other Salesforce developer products.

✦   Debug, troubleshoot, and take responsibility to ensure issues are fully resolved.

✦   Write sample code and client libraries, and contribute to Open Source projects.

✦   Create knowledge base materials dedicated toward operational efficiency while empowering and enabling the developer community.

✦   Resolve customer service issues and skilfully manage complex customer service problems.

✦   Manage customer expectations and experience in a way that results in high customer satisfaction.

✦   Develop and maintain technical expertise in assigned areas of product functionality and utilise that expertise effectively to help customers.

✦   Assist with the design and delivery of product and other technical training.

✦   Review support cases for technical and troubleshooting accuracy.

✦   Define and describe technical best practices.

✦   Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.

✦   Complete assigned project responsibilities.

✦   Develop and maintain technical expertise in assigned areas of product functionality and utilise that expertise effectively to help customers.

✦   Create knowledge base materials dedicated towards operational efficiency while empowering and enabling the Salesforce community.

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Job Requirements:

✦   Bachelor’s / Master’s Degree in Computer Science / Information Systems / Information Technology.

✦   2 to 6 years Salesforce engineering/programming work experience.

✦   Minimum 2 years of hands-on experience, strong knowledge of Industries or Revenue Cloud products (CME or CPQ or HINS or Any CORE product or OmniStudio, SF CPQ, Pricing, Billing).

✦   Any Industry or Revenue Cloud Certification is mandatory.

✦   Salesforce Certified Platform Administrator, Platform Developer (Mandatory).

✦   Salesforce Certified Industries CPQ Developer & CPQ Administrator (Preferred).

✦   LWC and Apex Code Experience.

✦   Ability to communicate technical concepts clearly and effectively.

✦   Solid knowledge of JSON, XML, YAML, preferably experience using server-to-server web services (SOAP & REST).

✦   Strong AJAX web application development experience and knowledge of browser compatibility issues.

✦   Excellent written and verbal communication skills.

✦   Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.

✦   Understanding of database concepts and data management (RDBMS) and SQL.

✦   Previous experience with Salesforce CRM and its technologies.

✦   Broad knowledge of OWD, User Sharing, Visibility and Licensing.

✦   Understanding of User Creation and Authentication.

✦   Good understanding of Experience Sites Customisation, Considerations and Limitations.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4374103626&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=450

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Additional Details:

✦   This role requires to work on weekends on rotation basis (Weekly off will be given on weekdays only).

✦   There is an additional payout for working on the weekends (details will be shared later).

✦   5 working days.

✦   Shift can be of any GEO (APAC, EMEA, IST and AMER).

✦   Willingness to work in Non rotating AMER Shifts (EST and PST) is mandatory, as majority of the volume is from AMER Region.

✦   Work hours/Shifts can change depending on Business requirements.