Job Responsibilities:

✦   Act as the highest level of escalation for complex customer-reported issues.

✦   Diagnose and resolve production issues across Salesforce (Lightning), APIs, and web applications.

✦   Perform in-depth root cause analysis and document findings and recommended solutions.

✦   Analyze logs, system behavior, and integrations to identify and resolve issues efficiently.

✦   Support and troubleshoot integrations between Salesforce and external systems.

✦   Maintain and improve support documentation, knowledge base articles, and troubleshooting guides.

✦   Participate in on-call rotations as needed to support critical incidents.

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Job Requirements:

✦   5+ years of experience in technical support, application support, or a related role.

✦   Strong experience troubleshooting Salesforce environments (Lightning, data models, configurations).

✦   Experience diagnosing API and integration issues (REST/SOAP, JSON).

✦   Ability to analyze logs, system errors, and performance issues across distributed systems.

✦   Familiarity with version control and release processes (support perspective).

✦   Strong analytical and problem-solving skills.

✦   Experience supporting CPQ systems is preferred.

✦   Understanding of SaaS application support in production environments is preferred.

✦   Experience in Tier 3 customer-facing escalation roles is preferred.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4402118085&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=200

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Additional Details:

✦   Hybrid work mode based in Bangalore.

✦   Role includes participation in on-call rotations for critical incidents.

✦   Preferred experience with CPQ (Configure, Price, Quote) systems.

✦   Customer-facing escalation and Tier 3 support responsibilities.