Job Responsibilities:

✦   Act as the highest level escalation point for complex customer-reported Salesforce issues.

✦   Diagnose and resolve production issues across Salesforce Lightning, APIs, and web applications.

✦   Perform root cause analysis and document findings and solutions.

✦   Analyze logs, system behavior, and integrations to identify issues.

✦   Support and troubleshoot Salesforce integrations with external systems.

✦   Maintain and improve support documentation and troubleshooting guides.

✦   Participate in on-call rotations for critical incidents.

✦   Work with cross-functional teams to resolve escalated technical issues.

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Job Requirements:

✦   5+ years of experience in technical support, application support, or related roles.

✦   Strong experience troubleshooting Salesforce environments including Lightning, data models, and configurations.

✦   Experience diagnosing API and integration issues using REST/SOAP and JSON.

✦   Ability to analyze logs, system errors, and distributed system performance.

✦   Understanding of SaaS production support environments.

✦   Familiarity with version control and release processes (support perspective).

✦   Strong analytical and problem-solving skills.

✦   Experience in customer-facing escalation or Tier 3 support roles is preferred.

✦   CPQ support experience is a plus.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4402118085&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=125

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Additional Details:

✦   Tier 3 Salesforce support role focused on production stability and incident resolution.

✦   Hybrid work model based in Bengaluru.

✦   Requires strong communication skills for customer-facing technical explanations.

✦   Involves collaboration across engineering, product, and support teams.

✦   High-severity incident handling and on-call responsibilities included.