Job Responsibilities:

✦   Lead discovery sessions, workshops, and stakeholder interviews to gather and document business requirements.

✦   Translate business objectives into functional specifications, user stories, process flows, and use cases.

✦   Analyze current-state processes and identify opportunities for automation, optimization, and standardization.

✦   Document end-to-end workflows, business rules, acceptance criteria, and data requirements.

✦   Support backlog refinement and prioritization activities in Agile delivery environments.

✦   Configure and support Salesforce solutions within Service Cloud and Experience Cloud.

✦   Collaborate with administrators, developers, architects, and QA teams to implement platform enhancements.

✦   Support case management, knowledge management, customer portals, workflows, queues, and omni-channel processes.

✦   Assist in defining security models, user roles, profiles, and permission requirements.

✦   Participate in testing activities including SIT, UAT, regression testing, and defect resolution.

✦   Map and improve operational workflows using Salesforce automation tools such as Flow Builder, approval processes, assignment rules, and escalation rules.

✦   Identify process inefficiencies and recommend improvements.

✦   Serve as liaison between business stakeholders and technical delivery teams.

✦   Manage stakeholder expectations, priorities, risks, and communications.

✦   Partner with product owners to define roadmaps and feature priorities.

✦   Facilitate sprint planning, backlog grooming, and release planning sessions.

✦   Provide status updates and executive reporting.

✦   Develop and maintain BRDs, FRDs, user stories, process maps, workflow diagrams, use cases, and training materials.

​

Job Requirements:

✦   Bachelor’s degree in Information Systems, Business, Computer Science, or related field.

✦   3+ years of experience as a Business Analyst, Technology Analyst, or Salesforce Analyst.

✦   Experience with Salesforce Service Cloud implementations and enhancements.

✦   Experience with Salesforce Experience Cloud (Communities/Portals).

✦   Strong requirements gathering and stakeholder management experience.

✦   Familiarity with Agile/Scrum methodologies and product management practices.

✦   Experience documenting workflows, process maps, and use cases.

✦   Strong analytical, communication, and problem-solving skills.

​

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4420430989&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R&start=175

​

Additional Details:

✦   US Citizen or Green Card required.

✦   Supports Salesforce Service Cloud and Experience Cloud environments.

✦   Work involves Agile/Scrum collaboration with product and engineering teams.