Job Responsibilities:

✦   Design and implement a Salesforce-based case and ticket management solution.

✦   Migrate incident and query management from email and MS Teams to Salesforce.

✦   Design Salesforce case and workflow models.

✦   Configure objects, fields, queues, and assignment rules.

✦   Implement automation using Flows, validation rules, notifications, and SLAs.

✦   Enable email-to-case functionality.

✦   Align or integrate with MS Teams for notifications and updates.

✦   Ensure data governance, security, and access control.

✦   Support UAT and production deployment.

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Job Requirements:

✦   Strong experience in Salesforce Case Management.

✦   Experience in workflow-driven Salesforce solutions.

✦   Hands-on experience with Salesforce Flows, Email-to-Case, queues, and assignment rules.

✦   Ability to translate business processes into Salesforce configurations.

✦   Experience in enterprise or regulated environments.

✦   Experience with Salesforce integration with MS Teams is a plus.

✦   Experience in incident or service management workflows is preferred.

✦   Exposure to enterprise platform governance is preferred.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-salesforce-workflow-case-management-specialist-experis-bengaluru-7-to-12-years-100426011373?src=jobsearchDesk&sid=17761511507325785_2&xp=14&px=3

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Additional Details:

✦   Experience Level: Immediate Joiners Only.