Job Responsibilities:

✦   Design Salesforce case and workflow models for incident and query management.

✦   Configure Salesforce objects, fields, queues, and assignment rules.

✦   Implement workflow automation using flows, validation rules, notifications, and SLAs.

✦   Enable email-to-case and related intake mechanisms.

✦   Integrate or align with MS Teams where required.

✦   Work with Engineering to ensure data governance, security, access controls, and production readiness.

✦   Support UAT and transition to production.

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Job Requirements:

✦   Strong hands-on experience with Salesforce Case Management.

✦   Proven experience designing and implementing workflow-driven solutions in Salesforce.

✦   Experience with Salesforce Flows, Email-to-Case, queues, and assignment rules.

✦   Ability to translate business processes into Salesforce configurations.

✦   Experience working in regulated or enterprise environments preferred.

✦   Experience integrating Salesforce with collaboration tools such as MS Teams.

✦   Exposure to incident, issue, or service management workflows.

✦   Experience working alongside low-code governance or enterprise platform teams.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-salesforce-workflow-case-management-specialist-7-to-12-years-sdna-global-bengaluru-7-to-12-years-150426020211?src=jobsearchDesk&sid=17763018286003407_4&xp=11&px=5