Job Responsibilities:

✦   Design Salesforce case and workflow models.

✦   Configure objects, fields, queues, and assignment rules.

✦   Implement automation using Flows, validation rules, notifications, and SLAs.

✦   Enable Email-to-Case functionality.

✦   Align or integrate with MS Teams for notifications and updates.

✦   Ensure data governance, security, and access control with engineering teams.

✦   Support UAT and production deployment.

✦   Migrate incident and query management from email and MS Teams to Salesforce.

✦   Enable structured ticket intake, tracking, prioritization, and resolution.

✦   Ensure scalability, supportability, and compliance with enterprise standards.

Job Requirements:

✦   Strong experience in Salesforce Case Management.

✦   Hands-on experience with Salesforce Flows, Email-to-Case, queues, and assignment rules.

✦   Ability to translate business processes into Salesforce configurations.

✦   Experience in workflow-driven Salesforce solutions.

✦   Experience in enterprise or regulated environments.

✦   Nice to have: Salesforce integration with MS Teams, incident or service management workflows, enterprise platform governance.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-salesforce-workflow-case-management-specialist-experis-bengaluru-7-to-12-years-100426011373?src=jobsearchDesk&sid=1775891670029930_1&xp=15&px=2

Additional Details:

✦   Openings: 1

✦   Applicants: 40

✦   Posted: 1 day ago

✦   Notice Period Requirement: Immediate Joiners Only