Job Responsibilities:

✦   Act as the Engagement Manager for the Salesforce Platform team, serving as the primary bridge between product teams and the platform team.

✦   Coordinate platform support requests, deployment/version requests, QA validation needs, and release readiness activities.

✦   Serve as the engagement bridge between product teams and the Salesforce Platform team for platform support requests, deployment/version requests, QA clarifications, release coordination, and platform guidance needs.

✦   Intake, track, monitor, and follow up on support requests raised by product teams to the Salesforce Platform Support team.

✦   Coordinate deployment and version requests raised by product teams to Salesforce Platform Release Engineers.

✦   Connect product teams with Salesforce Platform Architects when architectural suggestions, solution design inputs, integration guidance, platform standards, or governance clarification is required.

✦   Collect tentative release timelines and the total number of planned releases from each product team before BRP and share them with Salesforce Platform stakeholders.

✦   Maintain trackers for platform support requests, deployment/version requests, release counts, product-team timelines, dependencies, risks, blockers, owners, decisions, and action items.

✦   Monitor open engagements across platform support, release engineering, architecture consultation, QA validation, and AI consultation requests; escalate delays, conflicts, dependencies, and risks in a timely manner.

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Job Requirements:

✦   Master’s degree / Bachelors degree and 5 to 9 years of total experience with 4 to 5 years in Salesforce Automated Testing/SF BA skills/integration testing.

✦   Strong Salesforce Business Analyst skills.

✦   Salesforce automated testing experience.

✦   Integration testing knowledge.

✦   Ability to manage multiple product-team requests, track timelines, monitor dependencies, and drive clear communication across teams.

✦   Detail-oriented, collaborative, organized, and comfortable working with technical and non-technical stakeholders in a fast-paced enterprise Salesforce environment.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-senior-associate-salesforce-business-analyst-amgen-inc-hyderabad-5-to-9-years-090626917800?src=jobsearchDesk&sid=17810601476922313_5&xp=6&px=6