Job Responsibilities:
✦ Act as the strategic interface between business units and technical teams to align Salesforce capabilities with programs, projects, and business goals.
✦ Support implementation and optimization of Salesforce Financial Services Cloud and Service Cloud.
✦ Design scalable solutions for customer onboarding, relationship management, and service automation leveraging Salesforce capabilities like Data Cloud and Agentforce.
✦ Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms.
✦ Develop and manage customer journeys, case workflows, and omni-channel service strategies.
✦ Ensure compliance with financial regulations and GDPR.
✦ Conduct stakeholder workshops, training sessions, and platform demos to drive adoption.
✦ Stay current with Salesforce releases, especially Financial Services Cloud, Service Cloud, and AI-driven service enhancements.
Job Requirements:
✦ 8 to 12 years of hands-on experience in Salesforce with strong exposure to Financial Services Cloud and Service Cloud.
✦ Salesforce certifications such as Financial Services Cloud Consultant, Service Cloud Consultant, or Application Architect.
✦ Proven ability to translate financial business processes into technical solutions.
✦ Strong understanding of financial products, customer lifecycle management, and compliance.
✦ Proficiency in Salesforce Data Cloud, Apex, Flow, LWC, and Data Modelling.
✦ Excellent communication, stakeholder management, and problem-solving skills.
✦ Knowledge of CTI and contact centers including integration, case routing, and service analytics (preferred).
✦ Any Graduate.
Job Application:
✦ Job Application Type: Link
Job Application Link: https://www.naukri.com/job-listings-senior-engineer-salesforce-data-cloud-happiest-minds-technologies-bengaluru-3-to-5-years-210426041817?src=jobsearchDesk&sid=17768195864055711_1&xp=20&px=2
Job-2695
8
12
N/A
Link
2026-05-08