Job Responsibilities:

✦   Lead discovery to map field service processes including work order management, scheduling & dispatch, inventory/parts, service appointments, warranties, entitlements, and SLAs.

✦   Design end-to-end FSL solutions: Work Types, Service Resources, Territories, Skills, Operating Hours, Scheduling Policies, Optimization, Mobile flows, and offline capabilities.

✦   Define scalable data models and guardrails including asset hierarchy, product-to-service mapping, inventory tracking, warranty/entitlement frameworks, and contract alignment.

✦   Configure FSL: service territories, resources, skills, scheduling rules, optimization, work types, work orders, service appointments, crews, inventory, and entitlements.

✦   Build guided service flows and UX with OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures); extend with LWC/Apex where appropriate.

✦   Work with integration teams when integrating with ERP/asset/inventory/finance systems (e.g., NetSuite/SAP/BC) via MuleSoft or APIs.

✦   Lead data migration for service territories, resources, skills, products, assets, warranties, and historical work orders.

✦   Establish CI/CD and testing (DevOps Center/Git), create test scenarios for dispatch/optimization, and drive UAT and cutover.

✦   Serve as a trusted advisor; translate business objectives into FSL design choices and trade-offs.

✦   Run demos and solution walkthroughs; produce design docs, runbooks, and admin playbooks.

✦   Enable clients post-go-live (KPIs like first-time fix rate, SLA adherence, utilization rate, service revenue growth).

✦   Mentor consultants/developers; perform design and configuration reviews.

✦   Troubleshoot complex FSL, OmniStudio, and integration issues; drive continuous improvement.

Job Requirements:

✦   5+ years on Salesforce required.

✦   3+ years in Service/FSL with at least one full-cycle FSL implementation (hands-on config) required.

✦   Hands-on mastery of FSL: Service Territories, Resources, Scheduling & Optimization, Work Orders/Service Appointments, Skills, Inventory Management, Entitlements/Warranties, Mobile configuration required.

✦   Deep understanding of SLA/entitlement management, preventive maintenance, warranty/contract alignment, multi-day work orders, crew scheduling, asset-based service required.

✦   Strong Salesforce data modeling and declarative automation skills. (Required)

✦   Comfortable with OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures) required.

✦   Familiarity with Apex/LWC and integration patterns (platform events, REST) required.

✦   Experience with DevOps Center/Git and Agile delivery methodologies required.

✦   Salesforce Field Service Consultant, Administrator, and App Builder certifications preferred.

✦   OmniStudio Consultant certification preferred.

✦   Experience integrating FSL with ERP, asset, or inventory systems preferred.

✦   Exposure to FSL mobile/offline deployments and best practices preferred.

✦   Industry background in Manufacturing, Utilities, Energy, Professional Services, or Communications preferred.

✦   Knowledge of document generation (e.g., Conga/S-Docs) and asset/IoT integrations preferred.

✦   Experience with Sales Cloud, Service Cloud, Experience Cloud in support of service management journeys preferred.

✦   Familiarity with service analytics/KPIs and executive-level storytelling around operational performance preferred.

✦   Prior work with MuleSoft (Anypoint/IDP) or similar middleware preferred.

✦   Executive-ready communication; able to simplify complex FSL topics and defend design decisions.

✦   Structured problem solver with strong attention to detail.

✦   Collaborative leader who upskills teams and champions best practices.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4304235278&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=400