Job Responsibilities:

✦   Author and maintain the end-to-end architecture blueprint covering business, solution, integration, data, and security domains.

✦   Produce High-Level and Low-Level Design packages for ServiceNow workflows, CSDM mappings, API integrations, and AIOps event correlation.

✦   Define integration patterns across ServiceNow, CRM, BSS, and AIOps platforms using TMF OpenAPI standards.

✦   Support stand-up of greenfield ServiceNow capabilities, including ITSM, CSDM, CMDB, SPM, TSOM, MID Server, and platform security controls.

✦   Align design outputs to customer journey value chains and ITIL 4 practices.

✦   Operate inside a formal architecture governance model, including Architecture Review Board and Design Authority forums.

✦   Maintain architectural guardrails consumed by ITIL practice, product catalog, platform implementation, AIOps, and QA workstreams.

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Job Requirements:

✦   10+ years of solution or enterprise architecture experience, with at least 3 years on telecom transformation programs.

✦   Hands-on ServiceNow design across ITSM, CSDM, CMDB, SPM, and TSOM.

✦   Strong working knowledge of TMF Open APIs and TMF SID applied in delivery (e.g., TMF 620, 633, 634, 638, 639, 641, 642).

✦   ITIL 4 fluency across the service value chain and core practices.

✦   Integration design across CRM platforms (Salesforce or similar), BSS platforms, and AIOps tooling.

✦   API and event-driven design, including API gateway patterns.

✦   Experience authoring HLD and LLD packages in multi-vendor delivery environments.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-senior-solution-architect-prodapt-solutions-hyderabad-chennai-bengaluru-10-to-16-years-220526032112?src=jobsearchDesk&sid=17795016968442373_2&xp=10&px=3

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Additional Details:

✦   Immediate joiner required with notice period up to 30 days.