Job Responsibilities:

✦   Own the administration, configuration, and ongoing improvement of post-purchase support systems, including Zendesk and related tooling.

✦   Ensure systems are configured to support operational workflows, user experience requirements, and evolving business needs.

✦   Partner with operations and business stakeholders to translate requirements into scalable system solutions and a product roadmap.

✦   Manage integrations between Zendesk and other internal systems to ensure data accuracy, reliability, and end-to-end visibility.

✦   Monitor vendor relationship and system performance, troubleshoot issues, and drive timely resolution.

✦   Design, document, and maintain workflows, automations, permissions, and reporting.

✦   Support system releases and enhancements, including testing, documentation, training, and change management.

✦   Identify opportunities to improve tooling, processes, and system architecture.

Job Requirements:

✦   8+ years of experience in Customer Support systems administration.

✦   Proven experience leading administration of Zendesk and at least one other customer support platform (e.g., Salesforce Service Cloud, Intercom).

✦   Solid understanding of post-purchase operations including Customer Experience, Trust & Risk, WFM, and QA use cases.

✦   Experience managing system integrations, configuring APIs, data flows, and automations.

✦   Strong technical skills including HTML, JavaScript, JSON, SQL, and Python.

✦   Ability to gather requirements from non-technical stakeholders and translate them into scalable system solutions.

✦   Strong troubleshooting skills and comfort managing day-to-day system operations and incidents.

✦   Detail-oriented mindset with focus on system configuration, permissions, governance, and data integrity.

✦   Strong documentation and communication skills.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4369844958&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R&start=250

Additional Details:

✦   Working Arrangements: Required to be within commuting distance of San Francisco, New York, Phoenix, or Los Angeles hubs.

✦   Compensation & Benefits: Health insurance including medical, dental, vision.

✦   Compensation & Benefits: 401(k) with employer match.

✦   Compensation & Benefits: Generous holiday and time off policy.

✦   Compensation & Benefits: Paid parental leave (16 weeks).

✦   Compensation & Benefits: Work from home support and home office setup allowance.