Job Responsibilities:

✦   Define end-to-end architecture for Salesforce Service Cloud implementations.

✦   Design scalable and secure solutions aligned with business needs and technical specifications.

✦   Ensure optimal use of Service Cloud capabilities such as Service Console, Omni-Channel, CTI and Knowledge.

✦   Design and govern integrations with external systems like ERP, CRM and third-party platforms.

✦   Define API strategies using REST/SOAP, event-driven architectures and middleware platforms like MuleSoft.

✦   Provide technical leadership for development teams, conducting design and code reviews.

✦   Establish and enforce architecture standards, design principles and reusable components.

✦   Collaborate with Product Owners, Business Analysts, Scrum Masters and stakeholders to translate requirements into robust solutions.

✦   Present architecture solutions to both technical and non-technical stakeholders.

✦   Ensure compliance with performance, scalability and security requirements.

✦   Define security architecture and ensure appropriate data protection and access controls.

✦   Develop CI/CD pipelines, environment strategies and release management approaches.

✦   Identify technical risks and define mitigation strategies.

✦   Oversee critical incidents and production releases, providing architectural guidance.

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Job Requirements:

✦   Minimum 9 years of experience in IT with a strong focus on Salesforce architecture, especially Service Cloud.

✦   Deep understanding of Salesforce platform capabilities and constraints.

✦   Proven experience in designing complex integrations across APIs, middleware and event-driven systems.

✦   Knowledge of integration patterns, data architecture and system design.

✦   Expertise in REST/SOAP APIs, microservices and cloud-native architectures.

✦   Hands-on experience with Apex, Salesforce Lightning (LWC/Aura) and data models.

✦   Background in stakeholder management and excellent communication skills.

✦   Salesforce certifications: Application Architect, System Architect or Technical Architect.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4399761007&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=450