Job Responsibilities:

✦   Own the functional architecture of Salesforce Sales Cloud across the end-to-end sales lifecycle.

✦   Serve as the primary functional expert for Sales Cloud design, standards, and patterns.

✦   Partner with Sales Leadership, Sales Operations, Revenue Operations, and Technology teams to translate business strategy into scalable Salesforce solutions.

✦   Lead complex discovery and solution-shaping efforts, framing problems and defining future-state capabilities rather than simply documenting requirements.

✦   Define and govern sales processes, business rules, and functional design patterns aligned to enterprise CRM standards and Salesforce best practices.

✦   Act as the functional counterpart to Technical Architects, ensuring solutions balance business outcomes, platform constraints, and long-term maintainability.

✦   Review and approve functional designs, configurations, and enhancements to ensure quality, usability, and architectural integrity.

✦   Own impact analysis across Salesforce features, integrations, and dependent systems.

✦   Define functional requirements for data models, integrations, and data quality in partnership with data and integration teams.

✦   Establish and maintain functional documentation including solution designs, process models, standards, and acceptance criteria.

✦   Lead User Acceptance Testing (UAT) strategy for complex initiatives, ensuring solutions meet business intent prior to release.

✦   Identify and drive continuous improvement opportunities across sales automation, forecasting, analytics, and user experience.

✦   Act as a functional mentor and thought leader, raising the quality bar for analysis and design across the CRM ecosystem.

✦   Support change and adoption efforts by shaping training inputs, communications, and readiness planning.

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Job Requirements:

✦   Extensive experience (5-10 years) as a Salesforce Functional Architect or Senior Business Analyst operating at an enterprise scale.

✦   Deep functional expertise in Salesforce Sales Cloud, including pipeline management, forecasting, quoting, and revenue operations.

✦   Strong understanding of Salesforce platform capabilities and constraints (objects, fields, flows, validation rules, security model, reporting).

✦   Proven ability to own functional domains end-to-end, from strategy through design and validation.

✦   Demonstrated experience shaping solutions in ambiguous environments where requirements are not fully defined.

✦   Experience partnering closely with Salesforce Admins, Developers, and Technical Architects to guide solution delivery.

✦   Strong executive-level communication and stakeholder influence skills.

✦   Ability to operate autonomously, make informed trade-offs, and deliver implementation-ready designs.

✦   Experience supporting Sales Operations or Revenue Operations organizations.

✦   Experience in Agile, SAFe, or hybrid delivery environments.

✦   Salesforce certifications such as Salesforce Business Analyst, Administrator, or Sales Cloud Consultant.

✦   Experience (5-10 years) working in large, multi-business or global CRM environments.

✦   Proven ability to elicit requirements using interviews, workshops, and process reviews.

✦   Strong experience writing user stories, functional requirements, and acceptance criteria.

✦   Skilled in business process modeling and documentation (e.g., current-state and future-state process flows).

✦   Experience supporting UAT planning and execution in Agile or hybrid delivery models.

✦   Understanding of sales lifecycle processes including pipeline management, forecasting, quoting, and revenue tracking.

✦   Experience working with Sales Operations or Revenue Operations teams is strongly preferred.

✦   Ability to translate sales KPIs and metrics into meaningful CRM reporting requirements.

✦   Strong stakeholder management skills with the ability to communicate effectively across business and technical audiences.

✦   Comfortable facilitating discussions, managing competing priorities, and driving consensus.

✦   Ability to work in cross-functional, matrixed enterprise environments.

✦   Experience working in Agile/Scrum or SAFe delivery environments.

✦   Familiarity with tools such as Jira, Azure DevOps, Confluence, Lucidchart, or similar BA and delivery tools.

✦   Salesforce Business Analyst, Salesforce Administrator, or Sales Cloud Consultant certification is a plus.

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Job Application:

✦   Employer Job ID: 22882

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4379199402&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=75