Job Responsibilities:

✦   Support requirements elicitation sessions with Compliance/Transparency/Privacy stakeholders; capture outcomes and decisions.

✦   Document current and future state process flows and requirements using Lucid (Lucidchart / Lucidspark).

✦   Write and refine user stories, acceptance criteria, and basic test scenarios; participate in backlog refinement.

✦   Partner with engineering/integration/data teams to clarify data needs, validations, and interface impacts; maintain requirement traceability.

✦   Support QA / UAT planning and execution (scripts, defect triage, re-testing) and contribute to release readiness materials.

✦   Assist with operational support (issue triage, root cause documentation) and continuous improvement metrics.

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Job Requirements:

✦   Bachelor’s or Master’s degree in a relevant field (e.g., Computer Science, Engineering or equivalent).

✦   5–9 years of work experience in Information Technology, Information Systems, or a related field.

✦   Experience in the Global Pharmaceutical Industry / Life Science / Biotechnology / Pharmacology / Information Systems experience.

✦   4+ years as a Business Analyst / Product Analyst (or strong internship/co-op experience on enterprise platforms).

✦   Exposure to regulated or compliance domains, understanding of approval workflows and auditability concepts.

✦   Salesforce exposure (Lightning workflows, objects/fields, validation concepts) is a plus.

✦   Experience supporting enterprise SaaS applications and basic reporting/analytics needs.

✦   Familiarity with Mulesoft or modern data platforms is a plus.

✦   Scaled Agile (SAFe) exposure and practical use of approved AI tools for documentation/analysis are pluses.

✦   User stories, acceptance criteria, process mapping, and data requirements documentation.

✦   Jira/Confluence (or similar) for backlog and documentation management.

✦   Lucid tools for process mapping and workshop capture.

✦   Conga Composer / CFS awareness (document generation concepts) is a plus.

✦   Basic understanding of integrations, data quality, and error handling.

✦   Excel/Sheets for analysis; SQL/SOQL familiarity is a plus.

✦   Experience with Agile software development methodologies (Scrum).

✦   Clear written and verbal communication; comfortable working with global stakeholders.

✦   Structured problem solving and attention to detail.

✦   Ability to learn quickly, ask the right questions, and follow through on commitments.

✦   Comfort working across time zones with global teams.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4423509387&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=50

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Additional Details:

✦   Collaborate with US/EU/IST time zones as needed; modest flexibility for early/late meetings.

✦   Occasional travel may be required for PI planning or critical go-lives.