Job Responsibilities:

✦   Define and execute an AI-first Salesforce roadmap, aligning AI agents, copilots, and automation to measurable business outcomes.

✦   Lead the delivery of AI use cases across Salesforce, including conversational agents, intelligent case routing, summarization, recommendations, and decision support.

✦   Translate complex business problems into high-impact AI use cases with clear success metrics, ROI, and adoption targets.

✦   Drive prioritization, release planning, and deployment for AI-enabled Salesforce capabilities.

✦   Partner with data engineering, analytics, and platform teams to ensure high-quality data, embeddings, and retrieval strategies for AI solutions.

✦   Establish and enforce AI governance, including responsible AI practices, prompt management, model monitoring, security, and compliance.

✦   Evaluate AI platforms, tools, and vendors; make informed build-vs-buy decisions and manage AI-focused SOWs and partners.

✦   Serve as a trusted advisor to senior stakeholders on AI strategy, risks, and value realization.

✦   Lead change management and adoption strategies to ensure AI solutions are trusted, used, and embedded into daily workflows.

✦   Mentor and develop a high-performing Salesforce team, raising AI literacy and product thinking across the organization.

✦   Track delivery milestones, dependencies, risks, and realized business value from AI initiatives.

Job Requirements:

✦   Bachelor’s degree or equivalent experience.

✦   12 -15 years of experience leading enterprise CRM implementations and integrations.

✦   Strong experience with Salesforce Lightning, Service Cloud, Sales Cloud, and Experience Cloud.

✦   Experience leading Salesforce org migrations, including mergers and acquisitions.

✦   Background in custom application development on the Salesforce Platform.

✦   Agile ScrumMaster or Product Owner certification preferred.

✦   Proven people leader with experience managing and scaling high-performing teams.

✦   Exceptional communication skills, with the ability to explain AI concepts to executive and non-technical audiences.

✦   Proven experience leading AI initiatives from concept through production and adoption.

✦   Hands-on experience with Salesforce AI capabilities such as Einstein Copilot, AI agents, Data Cloud, or equivalent tools.

✦   Strong understanding of LLM concepts including prompt engineering, retrieval-augmented generation (RAG), embeddings, and evaluation metrics.

✦   Experience designing AI agents and copilots that augment human workflows.

✦   Ability to define AI success metrics and partner with data scientists and engineers.

✦   Deep understanding of responsible AI practices including bias, explainability, security, and data privacy.

✦   Familiarity with AI lifecycle management including experimentation, rollout, monitoring, and optimization.

✦   Strong product mindset balancing speed, trust, and enterprise scalability.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4384032787&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=500