Job Responsibilities:

✦   Translate complex requirements into scalable Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud.

✦   Engage with partners using interviews, workshops, use cases, and workflow mapping.

✦   Create structured documentation including BRDs, user stories, process flows, and functional specifications.

✦   Manage backlog grooming and contribute to prioritisation using impact-effort frameworks.

✦   Lead UAT and SIT readiness by partnering with QA, business owners, and developers.

✦   Guide execution of test scripts and ensure traceability back to requirements.

✦   Identify design bottlenecks and propose automation opportunities to reduce technical debt.

✦   Manage configuration and solutioning tasks including flows, validation rules, security model, reports, dashboards, record types, and third-party integrations.

✦   Escalate unclear requirements and support SIT/UAT planning and hypercare transition.

Job Requirements:

✦   5 to 8 years of experience as a Salesforce Business Analyst or equivalent role in a multi-cloud environment (Sales Cloud, Service Cloud, Experience Cloud).

✦   Proficiency with Salesforce configuration and design best practices including Flows, Process Builder, Reports, Dashboards, Permission Sets, SOQL/SOSL, Data Models, Shield Encryption.

✦   Experience leading partner engagements, facilitating workshops, documenting requirements, and running Agile ceremonies.

✦   Familiarity with Salesforce DevOps concepts and tooling such as GitLab, Copado, and Jenkins.

✦   Hands-on experience managing testing phases, creating test cases, and resolving test cycle blockers.

✦   Salesforce certifications: Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Business Analyst.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-sr-salesforce-business-analyst-grab-bengaluru-5-to-8-years-100426501222?src=jobsearchDesk&sid=1775891670029930_2&xp=10&px=3

Additional Details:

✦   We care about your well-being at Grab, here are some of the global benefits we offer: Term Life Insurance and comprehensive Medical Insurance. GrabFlex benefits package. Parental and Birthday leave. Love-all-Serve-all (LASA) volunteering leave. Confidential Grabber Assistance Programme for support.