Job Responsibilities:

✦   Manage incoming ticket requests from internal users.

✦   Provide real-time support for issues relating to Salesforce and other integrated systems.

✦   Assist with break/fix requests.

✦   Assist in system testing to ensure enhancements work properly.

✦   Handle ad hoc report and dashboard requests.

✦   Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives.

✦   Collaborate with internal teams to understand their needs and develop Salesforce solutions.

✦   Use tools such as DataLoader, Workbench, and Excel for data scrubbing, manipulation, and inserting new records.

✦   Maintain and customize objects, record types, page layouts, fields, flows, approval processes, profiles, roles, security settings, sharing, validation rules, and alerts.

✦   Leverage declarative tools to enhance system configurations while adhering to best practices.

Job Requirements:

✦   2+ years of Salesforce experience and Salesforce Certified Platform Administrator certification, required.

✦   Bachelor’s degree or equivalent work experience.

✦   Understands the Salesforce database structure and best practices.

✦   Takes initiative and delivers results with minimal supervision.

✦   Strong business acumen, technical aptitude, analytical skills, and attention to detail.

✦   Excellent communication skills with customers and colleagues via web conferences, email, and in-person.

✦   Preferred qualifications include experience with Salesforce ecosystem tools such as CPQ, Lightning, Service Cloud, Experience Cloud, and Pardot.

✦   Experience with workflow and automation platforms like Zapier, Formstack, and Jotform.

✦   Familiarity with document and e-signature tools such as Dropbox Sign, PandaDocs, Box, DocuSign, and Adobe Sign.

✦   Experience with technical Salesforce utilities such as Workbench, DataLoader, APEX, or similar tools.

✦   Positive attitude and growth mindset.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4384664008&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R

Additional Details:

✦   Group medical insurance.

✦   Paid company holidays.

✦   Casual dress code.

✦   Cab facilities for employees working in shifts.

✦   Fully stocked snacks at office.

✦   Vibrant and inclusive workplace atmosphere.

✦   Flexible work environment.

✦   Pre-employment background check required.