Job Responsibilities:

✦   Implement Salesforce updates, test new features, and manage system upgrades.

✦   Build and configure features and customization within Salesforce to meet support team needs.

✦   Communicate responses that convey appropriate user-directing solutions via Salesforce application.

✦   Manage user satisfaction by providing detailed and accurate instructions.

✦   Proactively engage users to determine solutions and provide proposals to the team.

✦   Provide user training on Salesforce features, functionalities, and best practices.

✦   Ensure Salesforce data adheres to company security policies and regulatory compliance requirements.

✦   Perform regular data quality QA and cleanup within Salesforce and other systems.

✦   Collaborate with the team to determine solutions that improve operational efficiencies across the support team.

✦   Work on complex system customizations and special projects as identified by management.

✦   Stay up to date with Salesforce features and releases to optimize builds.

Job Requirements:

✦   3+ years of Salesforce Administrator experience, preferably in online media.

✦   Bachelor’s degree or equivalent work experience.

✦   Salesforce Administrator Certification.

✦   Experience with Sales Cloud, Service Cloud, and Experience Cloud preferred.

✦   Experience with Salesforce ETL tools such as DataLoader, DemandTools, Jitterbit.

✦   Proficiency in MS Excel and Word with experience working in Salesforce systems.

✦   Thorough knowledge of Salesforce core functionalities including customization, data management tools, and automation features.

✦   Ability to manage multiple projects, prioritize tasks, and meet deadlines.

✦   Strong written and verbal communication skills.

✦   Strong organizational skills with attention to detail.

✦   Ability to communicate effectively with users and management across functions.

✦   Comfortable working in an agile environment with a small team.

✦   Strong analytical and problem-solving skills.

✦   Ability to adapt to change and work independently or collaboratively.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4387269492&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R

Additional Details:

✦   Required 3x per week in NYC office.

✦   Estimated salary range: $73,000-$146,000.

✦   Eligible for bonus/commission, equity, and benefits.