Job Responsibilities:

✦   Handle complex L2 support tickets involving business-critical Salesforce functionalities.

✦   Perform detailed issue analysis, troubleshooting, and resolution within SLA timelines.

✦   Work on incidents related to data inconsistencies and functional logic gaps.

✦   Handle process failures in workflows, approvals, and integrations.

✦   Provide support for Salesforce processes including coverage models, company and contact merges, account hierarchies, deal pipelines, and opportunity management.

✦   Interpret business scenarios and validate system behavior against expected outcomes.

✦   Collaborate with business users to clarify requirements and resolve functional issues.

✦   Work across Salesforce modules including Sales Cloud, reports, dashboards, and data visibility issues.

✦   Support configurations such as validation rules, workflows, flows, and approval processes.

✦   Perform data fixes using tools like Data Loader.

✦   Escalate unresolved issues to L3/engineering teams with proper analysis and documentation.

✦   Develop and maintain knowledge articles, SOPs, and troubleshooting guides.

✦   Identify recurring issues and suggest process or system improvements.

Job Requirements:

✦   5–8 years of experience in Salesforce support (L2 preferred).

✦   Strong understanding of Salesforce data model and security model.

✦   Experience with reports, dashboards, and data handling.

✦   Hands-on experience with Data Loader and data management activities.

✦   Experience debugging workflows, flows, and validation rules.

✦   Basic understanding of integrations and interface troubleshooting.

✦   Experience supporting Salesforce in Investment Banking, Private Equity, or Asset Management domains.

✦   Strong functional understanding of deal lifecycle, pipeline management, client coverage, and financial transactions.

✦   Strong analytical and problem-solving skills.

✦   Ability to handle ambiguous issues with limited documentation.

✦   Strong communication skills.

✦   Ability to work with offshore/onshore teams and business users.

✦   High ownership and attention to detail.

✦   Salesforce certifications (Admin preferred).

✦   Exposure to ITIL-based support processes.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4398740369&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=25