Job Responsibilities:

✦   Serve as the primary L3 escalation point for Salesforce issues.

✦   Guide and mentor L1 and L2 support teams.

✦   Ensure SLA adherence, incident resolution, and operational stability.

✦   Perform root cause analysis and implement preventive solutions.

✦   Own problem management and recurring issue resolution.

✦   Implement advanced automation using Salesforce Flows.

✦   Optimize lead routing, opportunity management, and sales workflows.

✦   Configure approvals such as deal approvals and discount approvals.

✦   Troubleshoot complex Salesforce issues including automation conflicts, data visibility, and performance challenges.

✦   Work with developers on Apex, triggers, and integration issues.

✦   Support data loads, migrations, and large data volumes.

✦   Act as a trusted advisor to sales, operations, and leadership teams.

✦   Support UAT, training, and post-release stabilization.

✦   Collaborate with architects, developers, QA, and DevOps teams.

✦   Support release management and deployment activities.

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Job Requirements:

✦   2-3 years of experience in Salesforce administration.

✦   1-2 years of hands-on Salesforce development.

✦   Strong expertise in Force.com.

✦   Proven experience handling L3 production support.

✦   Deep understanding of Salesforce security and data model.

✦   Advanced experience with Salesforce Flows and approvals.

✦   Knowledge of Apex, SOQL, and debugging.

✦   Strong reporting and dashboarding skills.

✦   Experience working in ITIL-based support environments.

✦   Familiarity with enterprise-scale Salesforce implementations.

✦   Certifications such as Salesforce PD1 and PD2.

✦   Good to have experience with CPQ, forecasting, or partner community.

✦   Exposure to CI/CD tools such as Copado or Gearset.

✦   Strong analytical, problem-solving, and communication skills.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4430464452&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=150

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Additional Details:

✦   On-call or shift-based support as required.