Job Responsibilities:

✦   Develop, customize, and optimize Salesforce for customer service operations.

✦   Work closely with teams to enhance the customer experience using Salesforce tools.

✦   Integrate Salesforce with external systems such as telephony and service platforms.

✦   Optimize performance, implement security measures, and troubleshoot issues.

✦   Provide user support and training when required.

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Job Requirements:

✦   Bachelor’s degree in Computer Science, Software Engineering, IT, or a related field.

✦   3-5+ years of experience in Salesforce development and customization.

✦   Strong expertise in Salesforce Service Cloud.

✦   Ability to analyze business requirements and translate them into technical solutions within Salesforce.

✦   Proficiency in Apex (Triggers, Classes, Batch Apex, Future Methods).

✦   Strong knowledge of Visualforce and Lightning Web Components (LWC).

✦   Experience with SOQL and SOSL.

✦   Hands-on experience in Flows, Process Builder, Validation Rules, and Workflow Rules.

✦   Expertise in integrations with external systems using REST and SOAP APIs.

✦   Experience with data migration, import, and export.

✦   Knowledge of ETL tools like Data Loader, Talend, Mulesoft.

✦   Ability to optimize Salesforce database performance and data security.

✦   Strong experience in profiles, permission sets, sharing rules, and role hierarchies.

✦   Configuring field-level security and object permissions.

✦   Expertise in Omni-Channel Routing and Case Management.

✦   Experience with Knowledge Base, Live Chat, and Chatbots.

✦   Ability to integrate Salesforce with telephony systems (CTI Integration).

✦   Utilize Einstein AI and Analytics for Service Cloud.

✦   Salesforce Certified Platform Developer I (required).

✦   Salesforce Certified Platform Developer II (preferred).

✦   Salesforce Certified Service Cloud Consultant (highly valuable).

✦   Salesforce Certified Administrator (good to have).

✦   Strong business analysis skills.

✦   Ability to collaborate with cross-functional teams.

✦   Strong problem-solving and debugging skills.

✦   Adaptability and ability to work in fast-paced environments.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4405218314&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=550