Job Responsibilities:

✦   Take ownership of the day-to-day technical operations of Sales Cloud, Service Cloud, Agentforce, and AWS Connect post-launch, ensuring maximum system stability and performance.

✦   Actively leverage AI-assisted development tools to drive coding efficiency, automate routine testing tasks, and embed innovative methodologies into the software development lifecycle.

✦   Manage and optimise the AWS Connect integration with Salesforce Service Cloud and Agentforce, ensuring seamless omnichannel routing, CTI screen pops, call flows, and telephony performance.

✦   Take full ownership of the release management process and CI/CD tooling using Copado to orchestrate, automate, and execute deployments, updates, and patches from Sandbox to Production.

✦   Design, code, test, and deploy Salesforce solutions (Apex, Lightning Web Components, integrations) to support business requirements and streamline workflows.

✦   Act as the technical escalation point for system bugs, integration faults, telephony routing issues, and complex user queries.

✦   Apply knowledge of Data Cloud, MuleSoft, Commerce Cloud, and Marketing Cloud to ensure alignment across systems and data flows.

✦   Maintain high code quality standards adhering to Salesforce best practices and governance frameworks.

✦   Draft and maintain technical documentation for code, configurations, contact flows, and integrations.

✦   Collaborate with the CRM Tech Lead to review designs and provide feasibility assessments.

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Job Requirements:

✦   Deep, hands-on development experience in Sales Cloud and Service Cloud with practical deployment experience in Agentforce.

✦   Hands-on experience configuring and maintaining AWS Connect (Amazon Connect) and its integration with Salesforce via CTI adapters, contact flows, and omnichannel routing.

✦   Proficiency in Copado with experience managing CI/CD pipelines and release management lifecycle.

✦   Experience managing and developing within a Salesforce org in a BAU state, focusing on reducing technical debt and optimising systems.

✦   Understanding of when to use declarative tools versus custom code for efficient solutions.

✦   Salesforce Certified Platform Developer I certification (Platform Developer II preferred) with relevant cloud or AWS certifications.

✦   4+ years of Salesforce development experience.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4433860630&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R

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Additional Details:

✦   6 Month Contract

✦   Work from office

✦   Monday to Friday working

✦   Available to join within 2 weeks