Job Responsibilities:

✦   Highly experienced in administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients.

✦   Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity.

✦   Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and bot implementations for enhanced customer support.

✦   Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations.

✦   Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts.

✦   Knowledge of analytics, reports, and dashboards for Service Cloud to monitor KPIs like case resolution time, agent performance, and customer satisfaction.

✦   Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows to deliver custom solutions.

✦   Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events for real-time communication and data exchange.

✦   Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts.

✦   Strong understanding of Salesforce Governor Limits and experience in optimizing code to meet performance and scalability requirements.

✦   Responsible for deployment lifecycle management using Copado and Change Sets.

✦   Experienced in data migration and cleansing activities using Apex Data Loader and other ETL tools.

✦   Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

✦   Strong project discipline with experience in managing deliverables, timelines, and cross-functional collaboration.

✦   Effective team player with the ability to work efficiently under pressure and within tight deadlines.

✦   Excellent communication and stakeholder management skills.

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Job Requirements:

✦   Minimum 5+ years of work experience in Salesforce.com projects.

✦   Highly experienced in administration and application development using Salesforce.com.

✦   Deep expertise in Service Cloud implementations for enterprise clients.

✦   Experience in Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows.

✦   Experience with REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events.

✦   Knowledge of Salesforce customization including objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts.

✦   Understanding of Salesforce Governor Limits and performance optimization.

✦   Experience with deployment tools like Copado and Change Sets.

✦   Experience in data migration and cleansing using Apex Data Loader and ETL tools.

✦   Salesforce Certified Service Cloud Consultant.

✦   Salesforce Administrator or Platform Developer certifications.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4411613671&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=75