Job Responsibilities:

✦   Design and implement Salesforce Service Cloud solutions to support customer service operations. Configure and customize Case Management, Omni-Channel, Service Console, and Knowledge Base. Develop Apex classes, triggers, Lightning Web Components (LWC), and Flows. Implement automation using Workflow Rules, Process Builder, and Flow Builder. Integrate Salesforce with external systems using REST/SOAP APIs. Work closely with business stakeholders to gather and analyze requirements. Perform data migration, data cleansing, and ensure data integrity. Troubleshoot issues, optimize performance, and ensure system scalability. Participate in Agile ceremonies and contribute to continuous improvement.

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Job Requirements:

✦   5–8 years of experience in Salesforce Service Cloud. Strong expertise in Apex, SOQL, SOSL, LWC, and Aura Components. Experience in Omni-Channel, CTI Integration, Live Chat, and Knowledge Management. Good understanding of Service Cloud architecture and best practices. Experience in API integrations and middleware tools. Strong problem-solving and debugging skills. Experience working in Agile/Scrum environments. Salesforce certifications such as Service Cloud Consultant or Platform Developer I/II are preferred. Exposure to DevOps tools and knowledge of Salesforce Field Service is optional.

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Job Application:

✦   Employer Job ID: UG020426

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4393845972&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=200