Job Responsibilities:

✦   Lead support team and manage end-to-end Salesforce project maintenance and support activities.

✦   Work with client business and IT teams on functional aspects of Salesforce solutions.

✦   Gather and analyze reporting requirements and identify key KPIs and success metrics.

✦   Design dashboards and reports to provide leadership and business visibility into KPIs.

✦   Translate business reporting needs into technical specifications for reports and dashboards.

✦   Develop data recipes and dataflows in CRM Analytics to support business requirements.

✦   Define and establish best practices and standards for dataflow, data recipe, dashboard, and report/lens development and deployment.

✦   Perform data analysis, create data samples/prototypes, and develop ad-hoc reports.

✦   Monitor and improve data quality and integrity through reporting and process controls.

✦   Identify process improvement opportunities in Salesforce and analytics workflows.

✦   Perform data validation, unit testing, and QA for analytics and reporting solutions.

✦   Troubleshoot issues and coordinate cross-functional resolution efforts.

✦   Respond to and resolve assigned support tickets within defined thresholds.

✦   Provide governance and guidance on best practices for analytics solution design and implementation.

​

Job Requirements:

✦   Experience with Salesforce Sales Cloud, Service Cloud, Analytics Cloud, and B2B Commerce Cloud.

✦   Hands-on experience with Copado, Apex, and Lightning Web Components (LWC).

✦   Experience leading Salesforce support or functional teams.

✦   Strong knowledge of Salesforce reporting, dashboards, and CRM Analytics tools.

✦   Ability to translate business requirements into technical reporting solutions.

✦   Experience in data analysis, data quality management, and QA testing.

✦   Strong troubleshooting and problem-solving skills.

✦   Ability to work with cross-functional business and IT teams.

✦   Experience defining and enforcing development and deployment best practices.

✦   Strong communication skills for interacting with technical and non-technical stakeholders.

​

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4410862312&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R&start=150

​

Additional Details:

✦   Salary range: $130,000 – $140,000 per year.

✦   Comprehensive benefits including medical, dental, vision, disability insurance, pet insurance, parental leave, auto and home insurance, identity theft protection, commuter benefits, certification and training reimbursement, vacation, sick leave, holidays, legal assistance, 401(k), performance bonus, and student loan refinancing support.

✦   Role involves leading Salesforce support operations and analytics governance.