Job Responsibilities:

✦   Manage and prioritize the Salesforce support queue, ensuring timely, accurate, and customer centric resolutions.

✦   Monitor and report on support queue health, trends, and performance metrics.

✦   Recommend and implement strategies to reduce open tickets and prevent recurring issues.

✦   Provide expert input on platform enhancements to improve business processes, scalability, and user productivity.

✦   Perform day to day administrative tasks including user setup, permissions, profiles, roles, data updates, and security management.

✦   Diagnose and resolve issues related to flows, automation, validation rules, page layouts, integrations, and customizations.

✦   Engage with business stakeholders to gather, validate, and translate requirements into clear and actionable Salesforce solutions.

✦   Analyse and document current-state business processes and recommend improvements aligned with Salesforce best practices.

✦   Create detailed user stories, acceptance criteria, functional specifications, and process maps.

✦   Lead and support testing efforts including test script development, UAT planning, defect tracking, and sign off coordination.

✦   Own the creation, maintenance, and governance of Salesforce training materials and documentation.

✦   Develop and deliver engaging training sessions, workshops, and demos tailored to various user personas.

✦   Drive user adoption by sharing best practices, tips, and personalized guidance.

✦   Act as a trusted advisor to key business teams and champion a culture of Salesforce excellence.

✦   Build and maintain declarative solutions including flows, validation rules, custom fields, page layouts, and automation tools.

✦   Create and optimize dashboards, reports, and analytics for actionable insights.

✦   Support configuration updates and work collaboratively with senior developers for more complex development or integrations.

✦   Assist with CPQ tasks such as product catalogue updates, pricing configuration, and bundle maintenance.

✦   Help troubleshoot CPQ issues and optimize configuration to support quoting accuracy and efficiency.

✦   Participate in CPQ enhancement initiatives.

Job Requirements:

✦   At least 5 years as a Salesforce Administrator or Business Analyst.

✦   Salesforce Administrator (ADM 201) certification required; additional Salesforce certifications are a plus.

✦   Experience in Salesforce CPQ/RCA preferred.

✦   Detail oriented and quality focused with strong facilitation and stakeholder management skills.

✦   Ability to drive continuous improvement across processes, training, and platform usage.

✦   Comfortable working flexible hours to support a global team.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-senior-salesforce-administrator-linesight-bengaluru-5-to-10-years-090426502198?src=jobsearchDesk&sid=17758050550028413_3&xp=15&px=4

Additional Details:

✦   Comfortable working flexible hours to support a global team.

✦   All interviews are conducted either in person or virtually with video required.