Job Responsibilities:

✦   Partner with Product Owners and business stakeholders to understand requirements and translate them into effective Experience Cloud configurations.

✦   Configure, enhance, and maintain Salesforce Experience Cloud sites using declarative tools such as Experience Builder, Flows, validation rules, and page layouts.

✦   Administer and optimize Experience Cloud features including customer and partner portals, user registration, login, and authentication flows, profile- and permission-based access models, page layouts, navigation, branding, and content.

✦   Configure data visibility and sharing models to ensure secure access for external users.

✦   Manage external and internal users, roles, profiles, permission sets, sharing rules, and access controls.

✦   Collaborate with Service Cloud teams to expose cases, knowledge articles, and self-service capabilities through the portal.

✦   Support and coordinate integrations with internal and external systems in partnership with development and integration teams.

✦   Ensure Experience Cloud configurations comply with security, compliance, identity, and data governance standards.

✦   Monitor portal usage, performance, adoption, and user experience.

✦   Perform proactive system maintenance including Salesforce release updates, security reviews, health checks, and optimizer recommendations.

✦   Analyze existing portal configurations and recommend improvements for usability, scalability, accessibility, and performance.

✦   Support data management activities including imports, updates, and synchronization relevant to Experience Cloud use cases.

✦   Collaborate with Salesforce Developers and QA to support testing, deployment, and post-release validation.

✦   Participate in release planning, environment coordination, and post-release support.

✦   Evaluate new Salesforce Experience Cloud features and enhancements for business value.

✦   Promote reuse, automation, and low-code/no-code best practices across portal solutions.

✦   Maintain Experience Cloud documentation, standards, and operational runbooks.

​

Job Requirements:

✦   Bachelor’s degree in a business or technology-related field, or equivalent practical experience.

✦   5+ years of experience working with Salesforce, with strong hands-on administration experience in Experience Cloud.

✦   Deep functional knowledge of Experience Cloud including portals, user access models, sharing, and branding.

✦   Experience exposing Service Cloud features (Cases, Knowledge, self-service) through Experience Cloud.

✦   Extensive experience with Salesforce configuration and automation tools (Flows, validation rules, approvals).

✦   Strong experience managing Salesforce security and access models for internal and external users (profiles, permission sets, roles, sharing).

✦   Experience working within a formal Salesforce Application Lifecycle Management environment (Dev / QA / UAT / Prod).

✦   Salesforce Administrator or Advanced Administrator certification is preferred.

✦   Experience working in an Agile/Scrum delivery model is preferred.

✦   Experience with Single Sign-On (SSO), identity management, or authentication providers is preferred.

✦   Experience using Salesforce DevOps and deployment tools such as Gearset is preferred.

✦   Experience working in a SaaS or high-growth technology environment is preferred.

✦   Exposure to Commerce Cloud, Service Cloud, or cross-cloud integrations is preferred.

✦   Experience supporting systems during M&A or large-scale platform changes is preferred.

​

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4383527821&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=50

​

Additional Details:

✦   Interview Process: Interview #1: Phone Screen with Talent Acquisition Team.

✦   Interview #2: Video interview with the Technical Teams (via MS Teams/F2F).

✦   Interview #3: Video interview with the Hiring Manager (via MS Teams/F2F).