Job Responsibilities:

✦   Act as the primary L3 escalation point for Salesforce platform issues across Manufacturing, Sales, and Service Clouds.

✦   Provide guidance, mentoring, and technical direction to L1 and L2 support teams.

✦   Ensure SLA adherence, incident resolution, and uninterrupted service operations.

✦   Perform root cause analysis and implement preventive and corrective measures.

✦   Own problem management and recurring issue resolution.

✦   Support production monitoring, release validation, and hypercare activities.

✦   Administer and optimize Manufacturing Cloud capabilities including account-based forecasting, sales agreements, manufacturing intelligence, and partner visibility.

✦   Configure and maintain Sales Cloud functionalities including leads, opportunities, accounts, contacts, forecasting, campaigns, and territory management.

✦   Administer and optimize Service Cloud features including case management, omni-channel routing, service console, email-to-case, and knowledge management.

✦   Design and implement automation using Salesforce Flows.

✦   Manage profiles, permission sets, roles, sharing rules, and security controls.

✦   Maintain data integrity, governance, and compliance standards.

✦   Create and maintain reports, dashboards, and analytics.

✦   Manage custom objects, page layouts, validation rules, and Lightning configurations.

✦   Troubleshoot complex automation, integration, and performance issues.

✦   Support integrations using REST and SOAP APIs and middleware tools.

✦   Manage data quality initiatives, migration activities, sandbox management, deployment, and release cycles.

✦   Define and enforce Salesforce governance standards and best practices.

✦   Collaborate with developers, architects, QA, and DevOps teams.

✦   Support UAT activities, end-user training, and post-release stabilization.

✦   Act as a trusted advisor to business stakeholders and translate business requirements into scalable Salesforce solutions.

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Job Requirements:

✦   5–7 years of experience in Salesforce.

✦   3–5 years of hands-on Salesforce administration experience.

✦   Strong expertise in Salesforce Manufacturing Cloud, Sales Cloud, and Service Cloud.

✦   Proven experience managing L3 production support and enterprise Salesforce operations.

✦   Strong understanding of Salesforce security, sharing model, and data architecture.

✦   Advanced experience with Salesforce Flows and platform automation.

✦   Experience with reports, dashboards, and analytics.

✦   Familiarity with ITIL processes including incident, problem, and change management.

✦   Experience working in enterprise-scale multi-cloud Salesforce environments.

✦   Certifications such as Salesforce Administrator, Salesforce Advanced Administrator, Salesforce Sales Cloud Consultant, and Salesforce Service Cloud Consultant.

✦   Experience with CI/CD tools such as Copado, Gearset, Jenkins, or Azure DevOps is a plus.

✦   Exposure to integrations and middleware platforms is a plus.

✦   Knowledge of DevOps and release management practices.

✦   Strong leadership, analytical, problem-solving, and stakeholder management skills.

✦   Ability to handle high-pressure production environments.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4422326918&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R

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Additional Details:

✦   On-call or shift-based production support as required.