Job Responsibilities:

✦   Design and develop AI-driven voice solutions using Agentforce Voice.

✦   Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics.

✦   Architect scalable and secure voice integration solutions leveraging Salesforce APIs and third-party services.

✦   Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows.

✦   Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering.

✦   Integrate voice solutions with CRM data ensuring seamless data synchronization and reporting.

✦   Create and maintain comprehensive technical documentation for voice solutions.

✦   Conduct code reviews and ensure adherence to Salesforce best practices and coding standards.

✦   Troubleshoot and optimize voice implementations for performance and reliability.

✦   Collaborate with business analysts, product managers, and stakeholders to understand requirements and deliver solutions.

✦   Mentor junior developers and contribute to team knowledge sharing and professional development.

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Job Requirements:

✦   7–10 years of professional experience in Salesforce development.

✦   Hands-on experience with Salesforce Agentforce Voice or similar conversational AI platform.

✦   Advanced proficiency in Apex, Lightning Web Components (LWC), and Salesforce Flows.

✦   Strong expertise in Salesforce APIs (REST, SOAP, GraphQL) and integration patterns.

✦   Demonstrated experience with Einstein AI capabilities and analytics.

✦   Knowledge of VoIP, call handling protocols, and voice telecommunications.

✦   Proven ability to design scalable and maintainable solutions in large-scale environments.

✦   Strong understanding of data security, compliance requirements (GDPR, HIPAA, etc.), and call recording regulations.

✦   Excellent problem-solving skills and attention to detail.

✦   Experience with CI/CD pipelines and DevOps practices in Salesforce environments.

✦   Strong communication and collaborative skills.

✦   Familiarity with Salesforce Einstein Analytics.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4423262594&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R